Replacement Policy
Your Satisfaction is Our Top Priority!
At Signway Creations, we are committed to ensuring your complete satisfaction. If you encounter any issues with your parcel, our dedicated team is here to assist you.
How to Request a Replacement:
-
Notify Us Within 12 Hours:
Please contact our claims department within 12 hours of receiving your order. -
Provide Detailed Information:
Kindly send us a detailed video demonstrating the damage or incorrect item received. -
Replacement Shipment:
A replacement shipment will be dispatched within 5-6 working days.
Exceptions to the Policy:
- This policy is applicable only for incorrect or damaged products.
- Requests made after the 12-hour window may not qualify for a replacement.
- Change of mind is not eligible for refunds or exchanges.
Contact Us:
To initiate your replacement process, please reach out via email at [email@example.com] or WhatsApp at +92333-000000.
We apologize for any inconvenience regarding refunds and exchanges.
Response Timings:Monday to Saturday, 10 AM - 6 PM